The Global Last-Mile Delivery Solutions for E-Commerce Market size is projected to reach
Another important development is the rising importance of sustainability in delivery operations. With growing concerns about carbon emissions and urban traffic congestion, many companies are investing in electric vehicles, bike deliveries, and green packaging. Governments in some regions are also introducing policies to support eco-friendly last-mile solutions.
The US Last-Mile Delivery Solutions for E-Commerce Market
The US Last-Mile Delivery Solutions for E-Commerce Market size is projected to reach USD 19.0 billion in 2025 at a compound annual growth rate of 34.6% over its forecast period.
The US plays a leading role in the global last-mile delivery solutions market due to its large e-commerce base, advanced infrastructure, and high consumer expectations. With a mature online shopping ecosystem, the US has driven innovation in fast, flexible delivery options like same-day and contactless delivery. Major companies in the US have invested heavily in automation, AI-driven logistics, electric vehicles, and micro-fulfillment centers to improve speed and efficiency. Urban density and widespread digital adoption have also helped accelerate service models such as curbside pickup, lockers, and drone testing. Additionally, the US influences global trends and standards in last-mile logistics, making it a key hub for technological development, pilot programs, and strategic investments in the evolving e-commerce supply chain.
Europe Last-Mile Delivery Solutions for E-Commerce Market
Europe Last-Mile Delivery Solutions for E-Commerce Market size is projected to reach USD 15.4 billion in 2025 at a compound annual growth rate of 30.7% over its forecast period.
Europe plays a vital role in shaping sustainable and innovative last-mile delivery solutions for the e-commerce market. With a strong focus on environmental responsibility, many European cities are leading in the adoption of green logistics, including electric vehicles, bike deliveries, and low-emission zones. Governments across Europe support these efforts through strict regulations and incentives aimed at reducing carbon footprints. The region also promotes smart urban logistics by investing in delivery lockers, parcel pickup points, and digital infrastructure. High internet penetration and cross-border e-commerce growth further drive the demand for efficient last-mile networks. Europe’s commitment to sustainability, customer convenience, and smart city planning makes it a global model for future-ready, eco-conscious last-mile delivery systems in the e-commerce space.
Japan Last-Mile Delivery Solutions for E-Commerce Market
Japan Last-Mile Delivery Solutions for E-Commerce Market size is projected to reach USD 3.1 billion in 2025 at a compound annual growth rate of 39.3% over its forecast period.
Japan plays a significant role in the last-mile delivery solutions market by addressing unique challenges like a shrinking workforce and high urban density with advanced technology. To overcome driver shortages, the country is adopting automated systems, including delivery robots and drones, to ensure timely and reliable deliveries. Convenience stores are widely used as pickup points, making it easier for customers to receive parcels. Japan is also investing in smart logistics infrastructure, electric vehicles, and AI-powered warehouse automation to enhance efficiency and sustainability. These innovative approaches help maintain high service standards despite labor constraints, positioning Japan as a leader in developing efficient, technology-driven, and eco-friendly last-mile delivery solutions in the e-commerce sector.
Last-Mile Delivery Solutions for E-Commerce Market: Key Takeaways
• Market Growth: The Last-Mile Delivery Solutions for E-Commerce Market size is expected to grow by USD 1,211.0 billion, at a CAGR of 37.0%, during the forecasted period of 2026 to 2034.
• By Technology Integration: The Real-time Tracking Systems segment is anticipated to get the majority share of the Last-Mile Delivery Solutions for E-Commerce Market in 2025.
• By Customer Type: B2C E-commerce is expected to get the largest revenue share in 2025 in the Last-Mile Delivery Solutions for E-Commerce Market.
• Regional Insight: Asia Pacific is expected to hold a 37.9% share of revenue in the Global Last-Mile Delivery Solutions for E-Commerce Market in 2025.
• Use Cases: Some of the use cases of Last-Mile Delivery Solutions for E-Commerce include delivery in remote & rural areas, same-day delivery for urban shoppers, and more.
Last-Mile Delivery Solutions for E-Commerce Market: Use Cases:
• Same-Day Delivery for Urban Shoppers: E-commerce platforms use last-mile delivery solutions to offer same-day delivery in major cities. This service is popular for urgent needs like groceries, medicine, or electronics. Quick processing and local distribution hubs help meet tight delivery windows.
• Returns and Reverse Logistics Handling: Last-mile services support easy returns by picking up products directly from customers. This improves the post-purchase experience and builds trust with buyers. It also helps sellers manage exchanges and damaged goods efficiently.
• Delivery in Remote or Rural Areas: Specialized last-mile providers help e-commerce businesses reach customers in hard-to-access regions. These solutions often include flexible transportation methods and local partnerships. This expands market reach and supports inclusive growth.
• Contactless Delivery and Safety Compliance: During health emergencies, last-mile solutions enable contactless delivery to ensure customer and staff safety. Features like digital payments, real-time tracking, and doorstep drop-offs help reduce physical contact. This adds value in sensitive delivery situations.
Stats & Facts
• According to IBEF
o Flipkart is poised to raise US$ 1 billion in a new funding round, with Walmart contributing US$ 600 million and Google investing US$ 350 million. This joint funding aims to expand Flipkart’s reach across India and modernize its digital infrastructure while leveraging Google Cloud to enhance AI, ML, and customer analytics capabilities.
o The Indian government permits 100% Foreign Direct Investment (FDI) under the automatic route for marketplace models and B2B e-commerce, signaling a liberalized and investor-friendly policy landscape that continues to attract large global firms into India’s digital retail ecosystem.
o India’s e-commerce industry achieved a GMV of US$ 60 billion in FY23, reflecting a 22% increase over the previous year. This milestone underscores the sector’s rapid digital adoption, product diversity, and improved logistics capacity in both metros and smaller cities.
o In FY23, the Indian e-commerce sector also witnessed a 26.2% surge in total order volumes, reflecting deeper market penetration and growing consumer trust. This growth was seen across verticals, supported by fast deliveries, digital payments, and value offerings.
o A significant 31.1% increase in demand from tier-1 cities was recorded during FY23, largely fueled by the return to work-from-office setups. Urban consumers drove higher-value purchases and quick delivery expectations, further boosting platform efficiencies.
o In January 2025, India’s Unified Payments Interface (UPI) processed 16,996 crore transactions, totaling Rs. 23.48 lakh crore (US$ 270.3 billion) in value, highlighting its central role in enabling seamless and secure e-commerce transactions nationwide.
o UPI’s integration with e-commerce has enabled real-time payments, improved checkout experiences, and reduced cart abandonment. The platform has become a critical backbone for small and large sellers, especially in mobile-first markets.
o Flipkart’s partnership with Google Cloud is aimed at scaling its tech ecosystem to provide multilingual user experiences, hyper-personalized shopping, and better last-mile logistics, aligning with its goal to reach underserved digital consumers across India.
o The fresh capital injection will allow Flipkart to further strengthen its AI-driven search, delivery intelligence, and seller onboarding systems, making it more competitive against local and global rivals while empowering MSMEs on its platform.
o These developments together reflect a maturing e-commerce ecosystem in India where funding, policy support, digital payments, and infrastructure modernization are converging to accelerate long-term growth and wider consumer inclusion.
Market Dynamic
Driving Factors in the Last-Mile Delivery Solutions for E-Commerce Market
E-Commerce Expansion and Consumer Expectations
The rapid rise of online shopping is a major growth driver for last-mile delivery solutions. As more people shop through digital platforms for everything from daily essentials to luxury goods, the demand for fast and reliable delivery has surged. Consumers now expect same-day or next-day shipping, easy returns, and real-time tracking, which puts pressure on logistics providers to optimize their last-mile operations. To stay competitive, e-commerce businesses are partnering with delivery companies or building their own infrastructure to improve delivery speed and efficiency. This rising expectation of convenience and speed is pushing continuous innovation in last-mile technology and services. The increasing number of online shoppers across both urban and rural areas continues to drive this market upward.
Technological Advancements and Automation
The integration of advanced technologies in last-mile delivery processes is another strong growth driver. Tools like route optimization software, automated dispatch systems, mobile tracking apps, and AI-powered analytics help companies plan smarter routes, reduce delivery time, and cut fuel usage. Electric vehicles and drones are also being tested and deployed to improve sustainability and reduce costs. These innovations not only improve operational efficiency but also enhance the customer experience by enabling real-time updates and flexible delivery options. Additionally, the growth of smart infrastructure such as delivery lockers and pickup points is making last-mile delivery more convenient and secure. As these technologies become more affordable and widely adopted, they are transforming the last-mile landscape and opening new growth opportunities.
Restraints in the Last-Mile Delivery Solutions for E-Commerce Market
High Operational Costs and Profitability Challenges
One of the major restraints in the last-mile delivery market is the high cost of operations. Delivering individual parcels to different customer locations, especially in congested urban areas or remote regions, adds fuel, labor, and infrastructure expenses. Maintaining a large delivery workforce, managing vehicle fleets, and investing in advanced technologies further increases the cost burden. These expenses often outweigh the delivery charges collected, making it difficult for companies to maintain profitability. Offering services like free shipping, same-day delivery, and free returns adds to the financial pressure. For smaller players, these challenges can be even more difficult to overcome. As a result, balancing customer satisfaction with sustainable profit margins remains a constant struggle in the industry.
Logistical Complexities and Infrastructure Gaps
Another significant restraint is the complex logistics involved in last-mile delivery, especially in developing or rural areas. Poor road conditions, limited access to certain locations, and a lack of local delivery infrastructure can create delivery delays and higher failure rates. In cities, issues like traffic congestion, parking limitations, and strict delivery time windows also create barriers. Additionally, real-time coordination between warehouses, drivers, and customers requires strong digital systems and skilled manpower. Without proper infrastructure, managing such complexity becomes difficult and leads to inefficiencies. These logistical hurdles often slow down service performance, impact customer satisfaction, and restrict the market’s ability to scale effectively across diverse geographies.
Opportunities in the Last-Mile Delivery Solutions for E-Commerce Market
Growth of Tier 2 and Rural E-Commerce Markets
The rapid digital adoption in Tier 2 cities and rural regions presents a major opportunity for last-mile delivery providers. As internet access and smartphone use spread, more consumers in these areas are shopping online for the first time. However, these regions often lack organized logistics infrastructure, making them untapped and ripe for expansion. Companies that invest in building localized delivery networks, partnering with local agents, or deploying flexible delivery models can capture a new wave of e-commerce customers. This not only helps retailers expand their footprint but also supports inclusive economic growth. Addressing this demand with affordable and reliable services will create long-term business opportunities and build customer loyalty in emerging markets.
Sustainable and Green Delivery Solutions
With rising awareness of environmental issues, there is a growing opportunity to adopt sustainable delivery practices. Companies can differentiate themselves by using electric vehicles, bicycles, or other low-emission transport modes for urban deliveries. Governments in many regions are supporting green logistics through policy incentives, which further encourages adoption. Eco-friendly packaging, carbon-neutral delivery options, and energy-efficient routing technologies are also gaining traction among eco-conscious consumers. As sustainability becomes a priority in supply chains, businesses that lead in offering green last-mile solutions can appeal to both regulators and environmentally aware shoppers. This shift toward clean logistics is not only good for the planet but can also build strong brand trust and market positioning.
Trends in the Last-Mile Delivery Solutions for E-Commerce Market
AI-Enhanced Logistics and Predictive Delivery Optimization
Artificial intelligence is increasingly transforming last-mile delivery operations. Companies are integrating AI-driven tools to enhance warehouse efficiency, optimize delivery routes, and improve demand forecasting. These technologies enable smarter inventory placement and faster deliveries by analyzing various factors such as customer behavior, weather conditions, and local events. Additionally, the use of AI-powered mapping tools and real-time navigation aids, including wearable devices, assists drivers in navigating complex delivery routes more effectively. This technological advancement not only streamlines operations but also enhances the overall customer experience by ensuring timely and accurate deliveries.
Shift Towards In-House Delivery Operations
A notable trend in the e-commerce sector is the move towards managing delivery operations internally. Major e-commerce companies are increasingly bringing their logistics in-house to gain greater control over the delivery process, improve efficiency, and reduce reliance on third-party providers. This shift allows for better coordination, faster response times, and the ability to implement customized delivery solutions tailored to specific customer needs. However, this transition also poses challenges for traditional logistics providers, prompting them to innovate and adapt to the changing landscape. The consolidation in the logistics industry reflects this evolving dynamic, as companies strive to remain competitive in a market where control over the last mile is becoming increasingly crucial.
Research Scope and Analysis
By Service Type Analysis
Standard delivery, leading in 2025 with a share of 37.4%, plays a crucial role in the growth of the Last-Mile Delivery Solutions for E-Commerce Market by offering reliable and cost-effective logistics options for both businesses and consumers. It supports large volumes of e-commerce orders by providing predictable delivery timelines, making it ideal for non-urgent shipments. Standard delivery also helps retailers manage operational costs while ensuring nationwide or regional reach, especially in areas where express services are limited. With improved route optimization, automated sorting, and better warehouse management, standard delivery services are becoming more efficient. Many e-commerce platforms rely on this service type to maintain customer satisfaction while balancing delivery costs. Its stability and wide acceptance make it a strong backbone for last-mile fulfillment, particularly in developing economies and suburban markets. As online retail continues to expand, standard delivery will remain a central part of the logistics strategy for sustainable last-mile delivery networks.
Same-day delivery, having massive growth over the forecast period, is becoming a major driver in the Last-Mile Delivery Solutions for E-Commerce Market. It caters to customers who demand quick order fulfillment and are willing to pay for faster service. Retailers and e-commerce platforms are increasingly using this model to enhance customer experience, reduce cart abandonment, and compete with other fast-delivery providers. Same-day delivery is also gaining traction in the grocery, pharmacy, and electronics segments, where speed is often critical. Logistics providers are expanding local hubs, using two-wheelers and electric vehicles, and applying smart routing software to meet tight delivery windows. The growth of urban populations and rising consumer expectations are pushing companies to invest more in this service type. It is also helping brands build stronger customer loyalty by offering convenience and flexibility. With continuous improvements in technology and operations, same-day delivery is expected to remain a fast-growing part of the last-mile delivery landscape.
By Mode of Transportation Analysis
Light Commercial Vehicle (LCV) segment will be leading in 2025 with a share of 37.4%, driven by its flexibility, cargo capacity, and suitability for both short and mid-range delivery routes. These vehicles are widely used in urban and suburban areas for last-mile delivery due to their ability to navigate narrow streets and carry multiple packages in a single trip. LCVs help improve delivery efficiency while keeping fuel and maintenance costs manageable, making them a preferred choice for logistics providers and e-commerce platforms. Their use supports timely delivery of groceries, electronics, fashion, and other online orders. With growing demand for faster and cost-effective delivery options, companies are upgrading LCV fleets with electric variants and smart tracking systems. Their adaptability and scalability make them an essential part of the logistics chain, especially as the e-commerce market continues to grow across cities and towns globally.
Drone delivery, having significant growth over the forecast period, is reshaping how last-mile logistics operate in the e-commerce industry. This mode of transportation offers fast and contactless delivery, especially useful in congested urban settings and remote rural areas where conventional vehicles may face delays or accessibility issues. Drones reduce human intervention, lower delivery times, and are being tested for delivering essential items like medicines and groceries. As technology improves, drones are becoming more reliable and capable of carrying heavier packages over longer distances. Companies are investing in drone fleets to meet rising consumer expectations for speed and convenience. They also support eco-friendly logistics by reducing the carbon footprint compared to traditional fuel-based transport. With supportive regulations and growing pilot projects worldwide, drone delivery is expected to play a bigger role in the future of last-mile delivery, especially for time-sensitive and high-demand e-commerce services.
By Technology Integration Analysis
Real-time Tracking Systems are set to be prominent in 2025 with a share of 30.6%, playing a key role in improving transparency and customer satisfaction in the Last-Mile Delivery Solutions for E-Commerce Market. These systems allow both customers and logistics teams to monitor package movement at every stage, reducing delivery uncertainty and building trust. Real-time visibility also helps in managing delays, rerouting shipments when needed, and optimizing delivery schedules on the go. E-commerce companies benefit from fewer missed deliveries and better resource planning, while customers gain more control over their delivery experience. This technology enhances communication between delivery drivers and end-users through instant updates and notifications. As consumer demand for quick and accurate deliveries rises, real-time tracking becomes a critical feature in the last-mile delivery process, making operations smoother and more reliable for businesses of all sizes.
Route Optimization Software, having major growth over the forecast period, is becoming a vital tool for improving delivery speed and cutting operational costs in last-mile logistics. This software helps plan the most efficient delivery routes by analyzing factors like traffic, distance, weather, and delivery windows. It reduces travel time, fuel usage, and the number of failed deliveries, which boosts overall productivity. E-commerce companies are increasingly using this technology to handle high order volumes while maintaining on-time performance. Delivery drivers also benefit from smarter route planning, which reduces stress and increases the number of deliveries completed in a day. As cities grow more congested and delivery expectations rise, route optimization software is expected to be a core part of modern logistics strategies, supporting faster, smarter, and more eco-friendly last-mile delivery solutions.
By Delivery Model Analysis
Third-party Logistics (3PL) model will dominate in 2025 with a share of 50.8%, playing a central role in the expansion of Last-Mile Delivery Solutions for E-Commerce. This model allows e-commerce businesses to outsource delivery operations to specialized logistics providers, helping them scale faster without building their own infrastructure. 3PL partners bring experience, established networks, and technology-driven processes that improve delivery accuracy and speed. By handling warehousing, inventory management, and doorstep delivery, 3PLs free up retailers to focus on core business areas like product development and customer service. They also offer flexible delivery options and reach into hard-to-serve areas, which strengthens customer satisfaction. With rising online shopping and growing demand for fast, reliable deliveries, third-party logistics services are becoming essential for managing complex and high-volume last-mile operations across both urban and rural markets.
Crowd-source Delivery, having significant growth over the forecast period, is gaining popularity as a flexible and cost-effective delivery model in the Last-Mile Delivery Solutions for E-Commerce market. It works by using a network of independent drivers, often everyday people using their personal vehicles, to complete local deliveries on demand. This approach helps businesses manage sudden delivery spikes, especially during holidays or promotional events, without needing to invest in a full-time fleet. It also reduces idle time and operating costs by matching deliveries with available local drivers through digital platforms. Crowd-sourced delivery improves delivery speed and convenience for customers, especially in busy urban areas where traditional logistics may face delays. As e-commerce continues to grow and customer expectations rise, more retailers are expected to adopt this model to offer quicker, more personalized delivery experiences.
By Customer Type Amalysis
B2C E-commerce will be leading in 2025 with a share of 71.8%, serving as the biggest growth driver for the Last-Mile Delivery Solutions for E-Commerce Market. This customer type covers a wide range of online transactions, from fashion and electronics to groceries and household essentials, creating a constant demand for efficient and fast delivery. The convenience of doorstep delivery, along with real-time tracking and flexible delivery slots, has made B2C a preferred shopping channel for millions of customers. Logistics providers are building smarter systems to handle bulk orders, faster returns, and better customer communication. With growing internet use, mobile shopping apps, and digital payment options, B2C continues to expand into new markets and demographics. As customer expectations grow, the need for smooth, reliable last-mile services will remain essential, making B2C e-commerce a dominant force in shaping the logistics and delivery landscape globally.
D2C Brands, having significant growth over the forecast period, are becoming a strong force in shaping the Last-Mile Delivery Solutions for E-Commerce Market. These brands sell directly to consumers without relying on traditional retail channels, giving them full control over customer experience, order fulfillment, and delivery. As D2C businesses scale through online platforms and social media, they need agile and reliable last-mile delivery partners to match growing demand and meet fast shipping promises. Many D2C brands are focusing on offering same-day or next-day delivery as a competitive edge. They are also using technology like order tracking, personalized updates, and flexible delivery options to improve customer loyalty. With lower overhead costs and a direct line to their audience, D2C players are redefining delivery models. This shift is pushing logistics providers to innovate, making the segment a growing contributor to the evolution of last-mile delivery solutions.
The Last-Mile Delivery Solutions for E-Commerce Market Report is segmented on the basis of the following:
By Service Type
• Standard Delivery
• Same-Day Delivery
• Next-Day Delivery
• Reverse Logistics
o Returns Pickup
o Exchange Fulfillment
By Mode of Transportation
• Two-Wheeler
o Motorbikes
o E-scooters
• Light Commercial Vehicle (LCV)
o Mini-vans
o Electric Vans
• Drone Delivery
By Technology Integration
• Real-time Tracking Systems
• Route Optimization Software
• Delivery Management Platforms
• Electronic Proof of Delivery (ePoD)
By Delivery Model
• Third-party Logistics (3PL)
• In-house Logistics
• Crowd-sourced Delivery
o Gig Workers
o Local Delivery Agents
By Customer Type
• B2C E-commerce
• D2C Brands
Regional Analysis
Leading Region in the Last-Mile Delivery Solutions for E-Commerce Market
Asia Pacific, leading in 2025 with a share of 37.9%, plays a key role in the growth of the Last-Mile Delivery Solutions for E-Commerce Market. This region is experiencing rapid expansion in online shopping, driven by rising internet access, smartphone use, and growing middle-class populations. Countries like China, India, Japan, and Southeast Asian nations are witnessing a surge in demand for faster, more reliable deliveries, which is pushing logistics companies to scale up operations and invest in innovative last-mile delivery methods. The region is seeing high adoption of electric delivery vehicles, smart lockers, and mobile-based delivery tracking systems. Growing urbanization and traffic congestion are also encouraging the use of two-wheelers and micro-warehouses to speed up deliveries. Major e-commerce players in the region are forming partnerships with logistics firms to improve delivery coverage across rural and remote areas. With strong government support for digital infrastructure and logistics development, Asia Pacific continues to shape the global landscape of last-mile delivery solutions in e-commerce.
Fastest Growing Region in the Last-Mile Delivery Solutions for E-Commerce Market
Latin America is showing significant growth over the forecast period in the Last-Mile Delivery Solutions for E-Commerce Market due to rising digital adoption and increased use of mobile commerce. With more consumers turning to online shopping, especially in urban centers, the demand for efficient delivery logistics is growing quickly. Countries like Brazil, Mexico, and Argentina are seeing improvements in delivery infrastructure, warehouse management, and logistics technology. The region is focusing on same-day delivery, real-time tracking, and flexible delivery models to enhance the customer experience. As e-commerce platforms expand their presence, it is estimated that last-mile delivery services will continue to evolve to meet the rising consumer expectations across Latin America.
By Region
North America
• The U.S.
• Canada
Europe
• Germany
• The U.K.
• France
• Italy
• Russia
• Spain
• Benelux
• Nordic
• Rest of Europe
Asia-Pacific
• China
• Japan
• South Korea
• India
• ANZ
• ASEAN
• Rest of Asia-Pacific
Latin America
• Brazil
• Mexico
• Argentina
• Colombia
• Rest of Latin America
Middle East & Africa
• Saudi Arabia
• UAE
• South Africa
• Israel
• Egypt
• Rest of MEA
Competitive Landscape
The competitive landscape of the last-mile delivery solutions market for e-commerce is fast-paced and constantly evolving. Many companies, from large logistics providers to new tech-driven startups, are racing to offer faster, cheaper, and more flexible delivery options. The competition is mainly driven by the need to improve customer experience, reduce delivery times, and cut operational costs. Players are focusing on innovation, like using electric vehicles, drones, and advanced route optimization tools. Some focus on urban areas with quick deliveries, while others target rural reach and bulk shipping. Technology partnerships, automation, and real-time tracking features are also becoming key points of competition. Overall, the market is crowded, and only those who adapt quickly and offer reliable service stay ahead.
Some of the prominent players in the Global Last-Mile Delivery Solutions for E-Commerce are:
• Amazon Logistics
• FedEx Corporation
• United Parcel Service (UPS)
• DHL Supply Chain & Global Forwarding
• JD Logistics
• SF Express
• Delhivery Limited
• Zomato Logistics
• DoorDash
• Postmates (Uber Eats)
• Instacart
• Gojek
• Glovo
• Swiggy
• Lalamove
• Shipt
• Hermes Group
• Yodel
• Blue Dart Express
• XPO Logistics
• Other Key Players
Recent Developments
- In April 2025, Delhivery Limited has signed a definitive agreement to acquire a controlling stake in Ecom Express Limited for approximately INR 1,400 crore in cash. This move aims to enhance logistics efficiency, speed, and reach in India. Also, the acquisition will help serve customers of both companies more effectively through continued investments in infrastructure, technology, and talent. Ecom Express’s strong network and capable team provide a solid base for integration into Delhivery’s operations.
- In February 2025, Loop, a leading commerce operations platform for Shopify brands, has partnered with Global-e, a top global direct-to-consumer e-commerce platform, to enhance international returns. As brands focus on global expansion, this partnership offers a unified returns solution combining Loop’s portal with Global-e’s international expertise. The collaboration streamlines both domestic and international returns into a single system, simplifying operations and reducing admin work. It also ensures a seamless, consistent returns experience, helping merchants boost customer trust and retain more revenue.
- In November 2024, Amazon expanded its cross-border logistics program, Global Selling SEND, to support Indian exporters in shipping goods internationally. The update includes three new air and ocean carriers connecting India with the US, UK, and Germany. Alongside this, Amazon launched Export Navigator, a unified dashboard to help sellers manage overseas shipment compliance. SEND is now also integrated with Amazon Warehousing and Distribution (AWD), providing Indian sellers with affordable bulk storage to improve inventory deployment and streamline international distribution.
- In August 2024, CIRRO E-Commerce launched new cross-border shipping services from Australia to multiple international destinations. The service features end-to-end shipment management, from pickup to final delivery, ensuring smooth operations throughout. It includes hassle-free customs clearance for timely deliveries and full IT support for seamless system integration. Customers also gain access to complete tracking visibility, allowing them to monitor their shipments at every step. The offering is designed to simplify and enhance the global shipping experience.