Market Overview
The Global Healthcare Chatbot Market is expected to reach a
value of USD 319.2 million in 2023, and it is further anticipated to reach a market value of
USD 1,713.1 million by 2032 at a
CAGR of 20.5%. The market has seen significant growth over the past few years and is predicted to grow significantly during the forecasted period as well.
Healthcare chatbots consists of a segment in the
healthcare industry dedicated to the development, implementation, & use of chatbot technology. These chatbots, fueled by AI, are particularly designed to engage with users, like patients & healthcare professionals, using NPL techniques, as their function is to provide seamless & intuitive interactions within healthcare settings.
Key Takeaways
- By Component, Software segment takes the lead in 2023
- By End User, Healthcare provider segment takes the lead in 2023
- In addition, the Patients segment is expected to have robust growth over the forecasted period.
- By Deployment, Cloud-based mode take the lead & drive the market in 2023
- North America has a 35.7% share of revenue in the Global Healthcare Chatbot Market in 2023
Market Dynamic
Healthcare chatbots provide continuous availability & accessibility to health information and services, enabling patients to look for assistance, ask questions, & receive personalized guidance at any time, which requires of waiting for office hours or contending with long queues. By automating tasks like appointment scheduling, billing inquiries, & basic symptom assessments, chatbots contribute to cost reduction in healthcare. They also discharge healthcare professionals to focus on more complex patient requirements, aligning with the growing emphasis on patient engagement & experience. Chatbots, serving as user-friendly interfaces, allow patients to look for information, receive health tips, & actively manage their health, encouraging a more patient-centric approach.
However, as healthcare chatbots interact with sensitive patient information, safeguarding privacy & data security is utmost. Breaches or mishandling of patient data could undermine trust & impede market growth. In addition, while chatbots provide medical information, the risk of inaccuracies exists, requiring rigorous algorithms & up-to-date medical knowledge to allow reliable & safe advice.
Research Scope and Analysis
By Component
The software segment takes the lead in the market, driven by advanced technological features in chatbot software, which include mobile platform compatibility, cloud-based deployment, interference engine, multilingual capabilities, NPL, API, & single point of search. AI software-powered chatbots, mainly, stand out for their sophistication, being more conversational, data-driven, & predictive in comparison to their rule-based counterparts. These AI-driven chatbots exceed in comprehending patient intent & delivering precise responses, like scheduling consultations & utilizing symptom checkers for accurate diagnoses.
Further, the service segment is expected to significant growth in the coming years. Healthcare chatbot services support conversational interfaces to deliver information, assistance, & services to patients, healthcare practitioners, and industry stakeholders. AI plays an important role in these services, assisting with tasks like scheduling appointments, handling prescription renewals, & checking patient symptoms to determine the requirement for medical attention. Healthcare chatbot services not only provide basic informational support but also allow medical staff to monitor patient conditions & connect patients with doctors for consultations.
By Deployment
The market segmentation based on deployment models includes the On-premise Model & the Cloud-based Model. In 2023, the Cloud-based model emerges as the frontrunner, securing the largest market share and showcasing the fastest growth during the predicted period, which is attributed to the various advantages offered by different chatbots, with Cloud-based chatbots standing out for their user-friendliness & lesser requirement for modifications in comparison to their on-premise counterparts.
However, the on-premises segment is set for higher growth throughout the forecast period.
Healthcare organizations opting for on-premises chatbots host the data, services, &infrastructure on their own servers or data centers, which grants direct control over data, an essential consideration for healthcare businesses dealing with private & sensitive patient health data. The on-premises strategy allows complete control over data security & privacy, addressing the specific needs & concerns of healthcare institutions.
By Application
The healthcare chatbots market is categorized by applications into symptom checks, Medical &
Drug Information Assistance, Appointment Scheduling & Monitoring, and Other Applications, in 2023, the Symptoms Check Segment takes the lead & is anticipated to maintain its dominant position throughout the forecast period, which is primarily driven by the growth in adoption of healthcare chatbots, with symptom checker chatbots playing a vital role in educating patients about different health conditions, providing them with accurate & reliable healthcare information.
In addition, the Medical & Drug Information Assistance Segment is expected to strong growth in the coming years, which is attributed to the growing burden of chronic diseases & the rise in the geriatric population globally. As healthcare chatbots continue to enhance, their role in delivering medical & drug information assistance is expected to present significance to the overall market dynamics.
By End User
The healthcare providers segment takes the lead, holding the largest market share in 2023, which includes physicians, clinicians, and healthcare organizations, all of whom play important roles in making critical judgments by diagnosing disorders & analyzing vast healthcare data. The adoption of IT-enabled techniques & software is on the growth among healthcare practitioners, enhancing treatment possibilities & allowing accurate disease identification to cut costs & improve service quality.
Further, the patient segment is predicted for significant growth throughout the forecast period. With the majority of end-users being patients, there is a significant rise in the usage of apps like symptom checks & medical triage tools. Patients highly connect with virtual healthcare assistants, accessible on social media, mobile platforms, & medical websites, to get relevant medical information based on their symptoms. Further, popular chatbots, like Florence & Melody, functioning as medical assistants, are attaining popularity for their role in reminding patients to stick to medication schedules & providing information in case of missed doses.
The Healthcare Chatbot Market Report is segmented on the basis of the following:
By Component
By Deployment
By Application
- Symptoms Check
- Medical & Drug Information Assistance
- Appointment Scheduling & Monitoring
- Others
By End User
- Patients
- Insurance Companies
- Healthcare Providers
- Others
Regional Analysis
North America commands the largest portion, accounting for 35.7%, of the global healthcare chatbots mark in 2023, which is predicted to persist throughout the forecasted period and is anticipated to sustain & expand as a result of the increase in number of internet connectivity, a growth in smartphone usage, & an increase in adoption of smart devices across the continent.
Moreover, the Asia Pacific & Europe regions are expected to have substantial growth in the same market, which is highlighted by the growing trend of healthcare digitalization, rising adoption of smart devices, & a major expansion in the number of internet & smartphone users. These factors all together contribute to the global growth in healthcare chatbot integration, creating a transformative impact on healthcare dynamics in these regions.
By Region
North America
Europe
- Germany
- The U.K.
- France
- Italy
- Russia
- Spain
- Benelux
- Nordic
- Rest of Europe
Asia-Pacific
- China
- Japan
- South Korea
- India
- ANZ
- ASEAN
- Rest of Asia-Pacific
Latin America
- Brazil
- Mexico
- Argentina
- Colombia
- Rest of Latin America
Middle East & Africa
- Saudi Arabia
- UAE
- South Africa
- Israel
- Egypt
- Rest of MEA
Competitive Landscape
Leading companies apply strategic approaches such as expansions, product launches, mergers, contracts, acquisitions, agreements, partnerships, & collaborations to grow their market share. Through diverse techniques, these firms focus on enhancing market penetration & strengthening their competitive standing in the industry.
In May 2022, Medtronic & DaVita Inc. announced a partnership to establish a new, independent
medical device company focusing on kidney care to elevate the patient treatment experience and enhance the overall outcomes in the field of kidney care in the coming years.
Some of the prominent players in the global Healthcare Chatbot Market are:
- Sensely
- ADA Digital Health
- GYANT
- Woebot Health
- X2AI
- Your.MD
- Baidu
- Infermedica
- Buoy Health Inc
- Orbita
- Other Key Players
COVID-19 Pandemic & Recession: Impact on the Global Healthcare Chatbot Market:
The COVID-19 pandemic & the following economic downturn have significantly influenced the global healthcare chatbot market. The healthcare sector experienced a growth in demand for digital solutions due to the demand for remote healthcare services & the strain on traditional healthcare systems. Healthcare chatbots emerged as an important tool in this context, providing continuous support, information dissemination, & symptom assessment. The pandemic increased the adoption of chatbots for screening, providing COVID-19 information, & reducing the burden on healthcare providers. However, the economic recession created challenges, affecting healthcare budgets & investments. Though despite financial constraints, the long-term potential for healthcare chatbots remains strong, driven by the imperative for efficient & accessible healthcare solutions in the post-pandemic era.
Recent Developments
- In March 2022, Ivy.ai introduced Genie, a self-building chatbot platform developed to allow businesses to create conversational chatbots with quick content identification capabilities, as it offers a user-friendly solution for businesses looking to streamline their communication processes through effective & responsive chatbot interactions.
- In November 2022, HealthTap unveiled Eval360, an innovative product customized for health plans., which allows HealthTap's doctors to conduct thorough virtual medical evaluations, allowing the seamless sharing of important health data with partner plans. Eval360 focuses on providing a holistic, 360-degree view of a member's health status, improving the efficiency & comprehensiveness of virtual healthcare assessments within the health plan framework.
- In April 2023, Sensely Labs announced the initial integration of ChatGPT into its Front Door Navigator product, which allows insurance policyholders to quickly & effortlessly obtain intuitive answers to their key queries. The Front Door Navigator, powered by ChatGPT, improves user experience by providing fast & accessible information for insurance-related inquiries.
Report Details
| Report Characteristics |
| Market Size (2023) |
USD 319.2 Mn |
| Forecast Value (2032) |
USD 1,713.1 Mn |
| CAGR (2023-2032) |
20.5% |
| Historical Data |
2017 - 2022 |
| Forecast Data |
2023 - 2032 |
| Base Year |
2022 |
| Estimate Year |
2023 |
| Report Coverage |
Market Revenue Estimation, Market Dynamics, Competitive Landscape, Growth Factors and etc. |
| Segments Covered |
By Component (Software and Services), By
Deployment (Cloud and On-Premises), By Application
(Symptoms Check, Medical & Drug Information
Assistance, Appointment Scheduling & Monitoring,
and Others), By End User (Patients, Insurance
Companies, Healthcare Providers, and Others) |
| Regional Coverage |
North America – The US and Canada; Europe – Germany, The UK, France, Russia, Spain, Italy, Benelux, Nordic, & Rest of Europe; Asia- Pacific– China, Japan, South Korea, India, ANZ, ASEAN, Rest of APAC; Latin America – Brazil, Mexico, Argentina, Colombia, Rest of Latin America; Middle East & Africa – Saudi Arabia, UAE, South Africa, Turkey, Egypt, Israel, & Rest of MEA
|
| Prominent Players |
Sensely, ADA Digital Health, GYANT, Woebot Health,
X2AI, Your.MD, Baidu, Infermedica, Buoy Health Inc,
Orbita, and Other Key Players |
| Purchase Options |
We have three licenses to opt for: Single User License (Limited to 1 user), Multi-User License (Up to 5 Users), and Corporate Use License (Unlimited User) along with free report customization equivalent to 0 analyst working days, 3 analysts working days and 5 analysts working days respectively. |
Frequently Asked Questions
The Global Healthcare Chatbot Market size is estimated to have a value of USD 319.2 million in 2023 and
is expected to reach USD 1,713.1 million by the end of 2032.
North America has the largest market share for the Global Healthcare Chatbot Market with a share of
about 35.7% in 2023.
Some of the major key players in the Global Healthcare Chatbot Market Sensely, ADA Digital Health,
GYANT, and many others.
The market is growing at a CAGR of 20.5 percent over the forecasted period.